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Access denied during install


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#1 mstack

mstack

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Posted 18 October 2018 - 06:54 PM

 The software was installed and working. Now it won't run and I cannot reinstall.  I do not see it listed in Programs to uninstall.  When trying to reinstall a message says access denied yet I can browse down through each folder and have checked permissions on each folder.  Any idea?  This is such a helpful tool, I don't want to do without it.

 

Thanks!

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#2 rihuka

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Posted 22 October 2018 - 10:34 AM

Hi there,

 

The issue is not necessary related to the permissions, I assume it is related to operating system itself where the program is installed, in order to figure out more details of the problem you should reproduce the "Access denied" message and take a look at the Application/System event log, find out events with around time of the message.


Best regards,
Kirill Kirkov
T2 Support Engineer
 




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