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enrollment problem


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#1 Syshulk

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Posted 29 January 2015 - 09:09 AM

Hi,

we have a problem with the enrollment of the user date. On some PC's it works fine, they type in their data, clicking done and everything is fine. On some other PC's they click done and a window pops up that request a username und a password. What username and password do they need? Is it the domain user Account?

I have attached a picture of the window that pops up. Why want the enrollment to connect to gina... ?

Best regards
Syshulk

#2 Syshulk

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Posted 29 January 2015 - 11:13 AM

Hi,

we have a problem with the enrollment of the user date. On some PC's it works fine, they type in their data, clicking done and everything is fine. On some other PC's they click done and a window pops up that request a username und a password. What username and password do they need? Is it the domain user Account?

I have attached a picture of the window that pops up. Why want the enrollment to connect to gina... ?

Best regards
Syshulk


Sorry forgot to attache the picture.

Attached File  Window.png   155.13KB   8 downloads

#3 jeffb

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Posted 29 January 2015 - 11:47 AM

Syshulk,

Please see the following KB article. https://www.netwrix.com/kb/1524

Please feel free to attach screenshots of the mentioned 3 conditions.

-Jeff

#4 Syshulk

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Posted 03 February 2015 - 08:30 AM

Hi Jeff,

i have read the article and implemented the recommended steps. Now the test-part is about to start.
I will report if these three steps have solved the issue or not.

Best regards
Syshulk

#5 Syshulk

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Posted 05 March 2015 - 07:00 AM

Hi Jeff,

 

it seems that the three steps in the KB article have solved the enrollment problem. Thank you for your help.

 

Best regards

Syshulk






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