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Admin Reports Work; User Notification Does Not

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#1 NovumLVIT



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Posted 24 December 2017 - 01:05 AM

New to the free Password Expiration Notifier but I'm stumped over its behavior.   The program sends the administrative report just fine, listing a number of users who accounts are expiring soon.  However, none of the users are getting notified.


I see in other posts that most email-related issues are due to faulty SMTP settings.  If I weren't getting the admin reports right on time and every time I run the scheduled task, that's where I would be looking, too.  However, getting the admin reports by email but not user notices by email (my account is on the report) seems like a different issue.. 


Does this behavior ring a bell with anyone?


Thank you.


PS: The site would not  let me upload pen.log but would allow pen.log.txt. 

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#2 Mikey_Ryabukhin



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Posted 29 December 2017 - 06:10 PM

Hello NovumLVIT,

Thank you for your question.


I tried to replicate this behavior with the settings in the logs and notifications were successfully delivered to the end-users.


Could you please check SMTP logs on your SMTP server to see if any messages has been sent to the users from PasswordAlert@novumprs.com? Or if there any notifications in end-users’ junk folders?


If no messages are found in the SMTP logs, could you enable debug logging? Once it is enabled, please re-run data collection and provide us with extended logs.


To enable debug logging, please doe the following:

  1. On the machine running Password Experation Notifier, go to registry
  2. Go to HKEY_LOCAL_MACHNIE > SOFTWARE >Wow6432Node > Netwrix Auditor > Password Expiration Notifier
  3. There, locate “TraceLevel” entry and double-click it.
  4. Set “Value data”  to 10 with Decimal as a “Base”


Looking forward to your reply.

Netwrix Technical Support.

#3 NovumLVIT



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Posted 30 December 2017 - 01:11 AM

Thank you for taking the time to help me.  Unfortunately, I wasted it, for which I apologize.


Read too fast, comprehend too little.  I was mixing expiring passwords and expiring accounts.  Once I actually looked at all the words on both options, the program worked as it's supposed to.


Thank you, again!

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