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Keyset does not exist


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#1 dschuster22

dschuster22

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Posted 07 November 2008 - 03:05 PM

I just installed NetWrix Fileserver Change Reporter and I get this error:
"Keyset does not exist, Exception from HRESULT: 0x80090016"
How do I set the keyset?

Thanks,
David

#2 Bryan

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Posted 10 November 2008 - 02:13 PM

Looks like a system problem and reinstalling on another "clean" computer should help. If doesn't help, please contact our technical support and www.netwrix.com/support and they will request more information required to resolve this issue.

Thank you !
Best regards,
Bryan Rodgers
NetWrix Corporation
Simplified AD auditing and compliance: NetWrix Active Directory Change Reporter - try it today. Now with Group Policy auditing !

#3 Bryan

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Posted 14 November 2008 - 12:47 PM

The following KB article can help: KB246183.

Alternate method (if the KB above doesn't not work):
Step 1: Set Protected Storage to Automatic and verify the Status is Started.
1. Click Start.
2. Choose Run.
3. In the Run box, type services.msc.
4. Click OK.
5. Find the Protected Storage service, and right-click to select it.
6. Select Properties.
7. In the Startup Type list, select Automatic.
8. Verify the service Status is Started.
9. Click OK.

Step 2: Delete the files in Safe Mode
1. Restart the computer.
2. Keep pressing the F8 key until the Windows Startup menu appears.
3. Choose Safe Mode, and press Enter.
4. Start your computer in Safe mode.
5. Double-click My Computer, and then click Folder Options on the Tools menu.
6. On the View tab, click to select Show hidden files and folders, and then click OK.
7. Delete all of the files in the "C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\S-1-5-18" folder.
8. Restart your computer, and then run the task scheduler.
9. Re-enter the password for the user running each job.
( "right click" -> run now executes the job. And they now also run as scheduled )
Best regards,
Bryan Rodgers
NetWrix Corporation
Simplified AD auditing and compliance: NetWrix Active Directory Change Reporter - try it today. Now with Group Policy auditing !




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