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The drive record cannot be found in the mount manager's persistent name database for target host


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#1 jgrandin

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Posted 22 August 2018 - 06:35 AM

I have a probleme when I tried to monitor my fileserver.

 

I have this problem:

 

Source: File Storage Audit Service  
Event ID: 6136 
Time: 22.08.2018 08:20:39 
User: N/A
Computer: XXX
Description: Monitoring plan: XXX
Item: XXX 
 
Server: XXX
Cannot resolve a drive letter for the object: \Device\HarddiskVolume24\. The drive record cannot be found in the mount manager's persistent name database for target host. 
This may lead to the loss of detected changes.  
 
I find nothing for this problem then i tried with dfs but i have an other problem :
 
Source: File Storage Audit Service  
Event ID: 6104 
Time: 22.08.2018 08:20:31 
User: N/A
Computer: XXX
Description: Monitoring plan: XXX
Item: XXX
 
Unable to process item: Failed to create DFS structure. 
Analyzed data:  
XXX
Contact Netwrix technical support at www.netwrix.com/support.html.
 
thanks in advance for help
 

 



#2 rihuka

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Posted 22 August 2018 - 02:55 PM

Hi there,

 

As long as the volume(\Device\HarddiskVolume24\) is not assigned to a specific drive letter, Netwrix Auditor is unable to determine a bind between UNC path and physical path of a certain shared folder, so it does not matter how the item is specified in the settings of Monitoring Plan, whether it is specified like common shared folder or DFS Namespace, each volume has to be assigned to the drive letter, this is by design.


Best regards,
Kirill Kirkov
T2 Support Engineer
 

#3 Thierryvdv

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Posted 28 September 2018 - 09:15 AM

Hi, I have the same issue, but the path points to a shadow copy?? This with the two UNC paths that I'm monitoring (and both are reporting the same issue with the same path):

Cannot resolve a drive letter for the object: \Device\HarddiskVolumeShadowCopy637\Program Files\Internet Explorer\pris. The drive record cannot be found in the mount manager's persistent name database for target host.

 

How can I solve this?



#4 rihuka

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Posted 28 September 2018 - 09:39 AM

Hi there,

 

Such warning message is expected when the shadow copy works, it creates temporary volume which is not assigned with drive letter and Netwrix Auditor returns that.

 

You should ignore the warning message or exclude it by adding the omit line at:

C:\Program Files (x86)\Netwrix Auditor\File Server Auditing\omiterrors.txt

 

*,*,*HarddiskVolumeShadowCopy*


Best regards,
Kirill Kirkov
T2 Support Engineer
 




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