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Remote Unlock not working

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#1 jbmiranda

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Posted 14 November 2018 - 06:15 AM

Remote unlock is not working im getting this error on my logs, can someone help me

 

 

ALEService.exe Information: 0 : [TID: 289, Time: 11/14/2018 10:34:51 AM] REMOTE CONTROL: Listener will be restarted after 00:01:00 minutes
ALEService.exe Information: 0 : [TID: 289, Time: 11/14/2018 10:35:51 AM] REMOTE CONTROL: ADNServ.ExchangeServerVersion: Version 6.5 (Build 7638.2: Service Pack 2)
ALEService.exe Information: 0 : [TID: 289, Time: 11/14/2018 10:35:51 AM] REMOTE CONTROL: FindFirstValidURL, try connect to the server: ADEX
ALEService.exe Information: 0 : [TID: 289, Time: 11/14/2018 10:35:51 AM] REMOTE CONTROL: FindFirstValidURL server = ADEX 
ex: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.BaseExchangeServer.SendRequestForCheckHTTPS(String url)
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.BaseExchangeServer.FindFirstValidURL(String[] Servers)
ALEService.exe Warning: 0 : [TID: 289, Time: 11/14/2018 10:35:51 AM] REMOTE CONTROL: System.UriFormatException: Invalid URI: The hostname could not be parsed.
   at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.BaseExchangeServer.SendRequestForCheckHTTPS(String url)
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.BaseExchangeServer.get_UseSecure()
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.DAV.ExchDavServer.ConnectionStringUri()
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.DAV.ExchDavServer.GetClientAccessRole()
   at ALService.RemoteControl.Listeners.ExchangeServerListener.GetMessages(RemoteControlSettings settings)
   at ALService.RemoteControl.Listeners.DefaultMessageListener`1.OnDoWork(DoWorkEventArgs e)


#2 Kirill K

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Posted 14 November 2018 - 07:07 AM

Hi there,
 
You should try to disable windows firewall or hardware firewall against the server with Account Lockout Examiner, as well as third-party antivirus software.
 
Do you have encryption settings different from default on the server with Account Lockout Examiner?

Best regards,
Forum Engineer
 


#3 jbmiranda

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Posted 14 November 2018 - 09:03 AM

i have disabled my firewall and antivirus software but the problem still exist. i dont have encryption settings on my lab



#4 Kirill K

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Posted 14 November 2018 - 09:33 AM

What about SSL/TLS settings?

 

Are they configured within your environment?


Best regards,
Forum Engineer
 


#5 jbmiranda

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Posted 14 November 2018 - 10:40 AM

Do you mean settings on IIS?



#6 Kirill K

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Posted 14 November 2018 - 11:42 AM

As well at IIS.


Best regards,
Forum Engineer
 


#7 Kirill K

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Posted 14 November 2018 - 11:45 AM

The problem has found recently or it has been since installation of ALE?


Best regards,
Forum Engineer
 


#8 jbmiranda

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Posted 14 November 2018 - 12:31 PM

since installation, remote unlock is not working

#9 Kirill K

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Posted 14 November 2018 - 04:21 PM

Is it dedicated server/workstation used for ALE or it has been installed on existing one?

 

Have you tried to install ALE from scratch at new virtual machine?


Best regards,
Forum Engineer
 


#10 jbmiranda

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Posted 14 November 2018 - 04:58 PM

it is adedicated server for ALE joined on my existing Domain




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