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Durring Install: "ALService failed to start"


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#1 kalhud

kalhud

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Posted 22 February 2019 - 09:39 PM

During install we receive the following error: "Service 'Netwrix Account Lockout Examiner' (ALService) failed to start. Verify that you have sufficient privileges to start system services."

 

We researched the issue, and found the following page: https://www.netwrix.com/kb/1305

 

We tried everything listed but the problem was still occurring. The service account used during setup is a domain admin, I have tried using my personal domain admin account to see if that helped, nothing in group policy seems to be restricting the user or the pc, I tried making all users local admins as well as domain admins, tried disabling UAC. I was hoping someone here could give me some ideas on what else to try.

Thank You

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#2 Kirill K

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Posted 25 February 2019 - 06:38 AM

Hi there,

 

Run the command prompt with elevated rights on the host where you are trying to install 'Netwrix Account Lockout Examiner' and execute:

msinfo32 /nfo c:\sysinf.nfo

 

Then attach sysinf.nfo.


Best regards,
Forum Engineer
 


#3 kalhud

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Posted 27 February 2019 - 03:49 PM

Hi there,

 

Run the command prompt with elevated rights on the host where you are trying to install 'Netwrix Account Lockout Examiner' and execute:

msinfo32 /nfo c:\sysinf.nfo

 

Then attach sysinf.nfo.

Is there anyway I can personally message you this information? There's a lot of information in that report and I would feel more comfortable sending that info privately instead of posting publicly on this thread.



#4 Kirill K

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Posted 28 February 2019 - 07:53 AM

You can use dropbox or any other service like that to share the file with me.


Best regards,
Forum Engineer
 





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