8 replies to this topic

[jholston]

 Currently, when trying to run ALE Web Setup to install Helpdesk Portal 4.1, I get the following error:

IIS Windows component has not been installed, or the ASP.NET, Windows Authentication and IIS 6 Metabase Compatability (required for IIS 7) features have not been enabled.

 

I believe I have configured IIS correctly to the best of my knowledge according to the Netwrix Account Lockout Administrator Guide. There isnt an updated section for windows 10 but I did not think it would matter.

I have attached a screenshot of my config.

 

Hopefully someone can tell me what I am doing wrong or lead me in the right direction. Thank You very much for your time.

 

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[mpurdin]

If you click on Start/Run and then type in inetmgr, do you get any results?  If so, can you post that screenshot here?

 

 

[jholston]

The IIS Manager opened up.

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[mpurdin]

If you click on Change NET Framework version, make sure you are running 3.5

[jholston]

The only options I have are for 4.0.30319 and for 2.0.50727.

.net 3.5 has been installed from windows components.

See Attached

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•  Screenshot (103).png   364.53KB   0 downloads

[chipDE]

Can you please fix this problem? I think it is only a false detection in the Setup.

[server.team]

did this get solved as this is the same issue I am getting on Windows 2019

[Kirill K]

Hi there,

 

I replied you at http://forum.netwrix...?showtopic=3595

 

did this get solved as this is the same issue I am getting on Windows 2019

[Kirill K]

Hi there,

 

During installation it is checked that the "ASP.NET" component installed, since it has "ASP.NET 3.5" name in Windows 10/Server 2019 OS, there is no match and the warning message is returned that necessary components are missing.

 

The Help-Desk Portal is supported on the following operating systems, please review the attached image and consider to use one of them.

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