1 reply to this topic

[Brian Fink]

I’ve got a dumb question. I’m using the free version of the Services Monitor to check the automatic startup services. What is the format for the SMTP server in SMTP Settings? I’ve got mailserver.mass.mhs.org (our full internal domain name), port 25, from help@mass.mhs.org. When I click Verify, I get “Test failed: failure sending mail. Unable to read data from the transport connection: net_io_connectionclosed. I know I’m probably filling out one of the fields incorrectly.

I should know this but for some reason, I'm drawing a complete blank.

Thanks in advance,
Brian

[Brian Stern]

I’ve got a dumb question. I’m using the free version of the Services Monitor to check the automatic startup services. What is the format for the SMTP server in SMTP Settings? I’ve got mailserver.mass.mhs.org (our full internal domain name), port 25, from help@mass.mhs.org. When I click Verify, I get “Test failed: failure sending mail. Unable to read data from the transport connection: net_io_connectionclosed. I know I’m probably filling out one of the fields incorrectly.

I should know this but for some reason, I'm drawing a complete blank.

Thanks in advance,
Brian

Dear Brian,

Thank you for your Forum post.

Error message ‘Unable to read data from the transport connection: net_io_connectionclosed.’ is stating that the SMTP server you specified is not found.

In the SMTP server, you must specify the computer name(you may also specify the IP address) of the PC where the SMTP server is installed. It seems that you correctly specified the SMTP server. Please answer the following questions:

Does your SMTP server require authentication?
What version of MS Exchange are you using?
Are you able to ping the ‘mailserver.mass.mhs.org’ PC?

Please run the Command Prompt (Start\Run\Cmd), type ‘ping mailserver.mass.mhs.org’ (without quotes) and press Enter. Will it respond?

I await your reply.

Sincerely,
Brian Stern