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Error Installing ale_setup_free.msi on Win 10 Pro 64


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#1 dominion

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Posted 18 August 2016 - 04:44 PM

when I run the msi I get

Error

Input string was not in a correct format

 

Any recommendations appreciated.



#2 jeffb

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Posted 19 August 2016 - 12:57 PM

Does the install path have any special characters or is it a non-english OS?  The installer does not like something that was input in the wizard would be my guess.

 

-Jeff



#3 dominion

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Posted 19 August 2016 - 01:22 PM

US OS and I'm installing using whatever defaults are set in the MSI.



#4 dominion

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Posted 19 August 2016 - 01:28 PM

ElevatedInvoker.log

8/18/2016 12:40:36 PM >> Started
8/18/2016 12:40:36 PM >> Msi file: C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\ale_setup_free.msi
8/18/2016 12:40:36 PM >> Getting parent process...
8/18/2016 12:40:36 PM >> Searching parent process of NetWrixInstaller Id=6044
8/18/2016 12:40:36 PM >> Creating performance counter
8/18/2016 12:43:42 PM >> Exception: System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.Initialize()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at ElevatedInvoker.Program.ParentProcess(Process process)
   at ElevatedInvoker.Program.Main(String[] args)
8/18/2016 12:43:42 PM >> Finished with error
8/18/2016 3:25:43 PM >> Started
8/18/2016 3:25:43 PM >> Msi file: C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\ale_setup_free.msi
8/18/2016 3:25:43 PM >> Getting parent process...
8/18/2016 3:25:43 PM >> Searching parent process of NetWrixInstaller Id=176
8/18/2016 3:25:43 PM >> Creating performance counter
8/18/2016 3:25:45 PM >> Exception: System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)
   at System.Diagnostics.PerformanceCounterLib.get_NameTable()
   at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.Initialize()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at ElevatedInvoker.Program.ParentProcess(Process process)
   at ElevatedInvoker.Program.Main(String[] args)
8/18/2016 3:25:45 PM >> Finished with error
 
NonElevatedInvoker.log
 
8/18/2016 12:40:34 PM >> Started
8/18/2016 12:40:34 PM >> Msi file: C:\Users\--\Downloads\Account_Lockout_Examiner_Free (1)\ale_setup_free.msi
8/18/2016 12:40:34 PM >> Target temporary file: C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\NetWrixInstaller.exe
8/18/2016 12:40:34 PM >> Elevation check result: NO
8/18/2016 12:40:34 PM >> Creating temporary executable...
8/18/2016 12:40:34 PM >> Temporary executable created. Copying msi package...
8/18/2016 12:40:34 PM >> Source: C:\Users\--\Downloads\Account_Lockout_Examiner_Free (1)\ale_setup_free.msi Destination: C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\ale_setup_free.msi
8/18/2016 12:40:34 PM >> Msi package copied. Starting... "C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\NetWrixInstaller.exe" "C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\ale_setup_free.msi" "Netwrix Account Lockout Examiner" "C:\Users\--\Downloads\Account_Lockout_Examiner_Free (1)\ale_setup_free.msi"
8/18/2016 12:40:36 PM >> Waiting for process
8/18/2016 12:43:42 PM >> Process finished. Exit code is 3
8/18/2016 12:43:42 PM >> Error code returned: 3
8/18/2016 12:43:42 PM >> Removing temporary files
8/18/2016 12:43:42 PM >> Finished with error
8/18/2016 3:25:40 PM >> Started
8/18/2016 3:25:40 PM >> Msi file: C:\Users\--\Downloads\Account_Lockout_Examiner_Free (1)\ale_setup_free.msi
8/18/2016 3:25:40 PM >> Target temporary file: C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\NetWrixInstaller.exe
8/18/2016 3:25:40 PM >> Elevation check result: NO
8/18/2016 3:25:40 PM >> Creating temporary executable...
8/18/2016 3:25:40 PM >> Temporary executable created. Copying msi package...
8/18/2016 3:25:40 PM >> Source: C:\Users\--\Downloads\Account_Lockout_Examiner_Free (1)\ale_setup_free.msi Destination: C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\ale_setup_free.msi
8/18/2016 3:25:40 PM >> Msi package copied. Starting... "C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\NetWrixInstaller.exe" "C:\Users\--\AppData\Local\Temp\NetWrix\Netwrix Account Lockout Examiner\Installation\ale_setup_free.msi" "Netwrix Account Lockout Examiner" "C:\Users\--\Downloads\Account_Lockout_Examiner_Free (1)\ale_setup_free.msi"
8/18/2016 3:25:43 PM >> Waiting for process
8/18/2016 3:25:45 PM >> Process finished. Exit code is 3
8/18/2016 3:25:45 PM >> Error code returned: 3
8/18/2016 3:25:45 PM >> Removing temporary files
8/18/2016 3:25:45 PM >> Finished with error


#5 Yan Skursky

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Posted 10 January 2018 - 10:51 AM

There is an incorrect value in the following value in the Windows registry:

HKEY_CURRENT_USER\Control Panel\International\sPositiveSign

This value should be empty for most English Language settings. Note that when this error occurs, the value may appear empty visually, but may contain a space or unprintable character.

 

Try resolving that with following:

 

1. Open the Regional and Language Options applet from the Control Panel.

2. Note the Current Format.
3. Change the Current Format to English (Australian)
4. Click Apply.
5. Change the Current Format to the noted format, eg, English (American).
6. Click Apply and then click OK.

7. Reboot the system and run setup again.






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