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Getting error when running launch data collection


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#1 Allsolution

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Posted 13 February 2018 - 01:48 AM

Hello I'm new here. I installed netwrix auditor file server change reporter and trying get report

 

I found this error:

2/13/2018 10:43:04 AM: FILESERVER: Error while exploring server file shares on FILESERVER: Access is denied
2/13/2018 10:43:06 AM: \\FILESERVER\FILES: Access is denied
2/13/2018 10:43:09 AM: FILESERVER: Failed to open log 'security' (API used: NT). Error details: Access is denied. (Error number: 0x80070005) -2147024891



What settings should I set on shared folder?

Please help me to solve my problem

 

 

 

 

 



#2 Jadentek

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Posted 13 February 2018 - 07:54 PM

Similar issues corrected in KB1626 Failed to open log https://www.netwrix.com/kb/1626

 

This error usually appears when Event Log Manager is configured to collect event logs without agent services (i.e. network traffic compression option is turned off).
Generally there are few reasons why this error appears:

  1. The problematic server is turned off or not accessible through the network.
  2. The "Server" service is stopped on the problematic server.
  3. The "File & Printer Sharing for Microsoft Networks" feature is turned off in the Local Area Connection properties.
  4. The remote connection is blocked by "Windows Firewall".

 

 

 

.



#3 netwrixuser3

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Posted 27 September 2018 - 01:27 PM

Have you managed to solve this? Have the same problem. 

 

http://forum.netwrix...?showtopic=3554



#4 rihuka

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Posted 27 September 2018 - 01:41 PM

Hi everyone,

 

usually "Access Denied" is caused by missing permissions or firewall, so these two points should be checked at first, if you have the problem so far, let us know.


Best regards,
Kirill Kirkov
T2 Support Engineer
 

#5 netwrixuser3

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Posted 27 September 2018 - 01:43 PM

Missing permissions where? As I described in my topic, there is no problem with firewall, problem is on the machine. Firewall rule comes with gpo and works on other same server with same settings. Cand find that difference which causes error. 



#6 rihuka

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Posted 27 September 2018 - 01:50 PM

Assign local Administrators membership directly on the target server with the data processing account, if it does not help try to disable firewall only on the problematic server.


Best regards,
Kirill Kirkov
T2 Support Engineer
 

#7 netwrixuser3

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Posted 27 September 2018 - 02:06 PM

That is assigned, data collecting account is domain admin (also local)



#8 rihuka

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Posted 27 September 2018 - 02:24 PM

Well, the last thing to check is firewall, disable it for test purpose and check if it does help.


Best regards,
Kirill Kirkov
T2 Support Engineer
 

#9 netwrixuser3

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Posted 28 September 2018 - 05:04 AM

Turned off and it didnt help. Same error still exists. What could it be else? 






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