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Remote Unlock not working

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#1 jbmiranda

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Posted 14 November 2018 - 06:15 AM

Remote unlock is not working im getting this error on my logs, can someone help me

 

 

ALEService.exe Information: 0 : [TID: 289, Time: 11/14/2018 10:34:51 AM] REMOTE CONTROL: Listener will be restarted after 00:01:00 minutes
ALEService.exe Information: 0 : [TID: 289, Time: 11/14/2018 10:35:51 AM] REMOTE CONTROL: ADNServ.ExchangeServerVersion: Version 6.5 (Build 7638.2: Service Pack 2)
ALEService.exe Information: 0 : [TID: 289, Time: 11/14/2018 10:35:51 AM] REMOTE CONTROL: FindFirstValidURL, try connect to the server: ADEX
ALEService.exe Information: 0 : [TID: 289, Time: 11/14/2018 10:35:51 AM] REMOTE CONTROL: FindFirstValidURL server = ADEX 
ex: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.BaseExchangeServer.SendRequestForCheckHTTPS(String url)
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.BaseExchangeServer.FindFirstValidURL(String[] Servers)
ALEService.exe Warning: 0 : [TID: 289, Time: 11/14/2018 10:35:51 AM] REMOTE CONTROL: System.UriFormatException: Invalid URI: The hostname could not be parsed.
   at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.BaseExchangeServer.SendRequestForCheckHTTPS(String url)
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.BaseExchangeServer.get_UseSecure()
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.DAV.ExchDavServer.ConnectionStringUri()
   at ALService.RemoteControl.Listeners.MSExchange.MSExchangeUtils.DAV.ExchDavServer.GetClientAccessRole()
   at ALService.RemoteControl.Listeners.ExchangeServerListener.GetMessages(RemoteControlSettings settings)
   at ALService.RemoteControl.Listeners.DefaultMessageListener`1.OnDoWork(DoWorkEventArgs e)


#2 rihuka

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Posted 14 November 2018 - 07:07 AM

Hi there,
 
You should try to disable windows firewall or hardware firewall against the server with Account Lockout Examiner, as well as third-party antivirus software.
 
Do you have encryption settings different from default on the server with Account Lockout Examiner?

Best regards,
Kirill Kirkov
T2 Support Engineer
 

#3 jbmiranda

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Posted 14 November 2018 - 09:03 AM

i have disabled my firewall and antivirus software but the problem still exist. i dont have encryption settings on my lab



#4 rihuka

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Posted 14 November 2018 - 09:33 AM

What about SSL/TLS settings?

 

Are they configured within your environment?


Best regards,
Kirill Kirkov
T2 Support Engineer
 

#5 jbmiranda

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Posted 14 November 2018 - 10:40 AM

Do you mean settings on IIS?



#6 rihuka

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Posted 14 November 2018 - 11:42 AM

As well at IIS.


Best regards,
Kirill Kirkov
T2 Support Engineer
 

#7 rihuka

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Posted 14 November 2018 - 11:45 AM

The problem has found recently or it has been since installation of ALE?


Best regards,
Kirill Kirkov
T2 Support Engineer
 

#8 jbmiranda

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Posted 14 November 2018 - 12:31 PM

since installation, remote unlock is not working

#9 rihuka

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Posted 14 November 2018 - 04:21 PM

Is it dedicated server/workstation used for ALE or it has been installed on existing one?

 

Have you tried to install ALE from scratch at new virtual machine?


Best regards,
Kirill Kirkov
T2 Support Engineer
 

#10 jbmiranda

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Posted 14 November 2018 - 04:58 PM

it is adedicated server for ALE joined on my existing Domain




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