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Some Users Not Getting Emails


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#1 pbkelly

pbkelly

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Posted 15 October 2015 - 04:57 PM

Hello,

 

We have been using the freeware version for some time now, and we have it set to run at 8:30am every morning. Without fail, myself and the other admin get the password expiration report emails every morning. However, we're having some problems with users sometimes not getting the password expiration notification emails and haven't been able to figure out why. I'm attaching a screenshot of our settings and below is the last few days from our pen.log file. Can someone help?

 

Thanks,
Kelly

 

[TID: 1, Time: 10/12/2015 8:30:03 AM] Program started with following command line:
-profile=pbp%local [TID: 1, Time: 10/12/2015 8:30:07 AM] PENLib.CTaskInfo: 
Track expiring users: True
AdminReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\admin_report_template.txt
ManagerReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\manager_report_template.txt
AccountExpTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_expiring_account_template.txt
Profile: pbp.local
SendSms: False
UserReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template3.txt
UserSmsReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template3.txt
smtpUserFrom: no-reply@probenefits.com
useSsl: False
useSslImplicit: False
BFilterByAccountName: False
BFilterByGroup: False
BFilterByOU: False
BIgnoreExpiredUsers: False
BUseAlterFromAddress: False
StrAlterFrom: 
BIgnoreNextLogonChangePwdUsers: True
BIgnorePwdNeveExpUsers: True
BIgnoreUsersWithoutEmails: True
BisOU: False
BNotifyAdmins: True
BNotifyUser: True
BSmsSingleUsrExp: True
BSingleUsrExp : False
BSingleAccountExp : False
BTaskScgeduled: True
lstAdminAddresses:
kelly@probenefits.com
julie@probenefits.com
lstOU:
pbp.local/Users
lstGroups:
S-1-5-21-4034328518-1536366561-2184675141-513
works with fine grained: False
alter from: 
Domain name: pbp.local
ssl: False
implicit ssl: False
smtpUserName: 
smtp sever: pbp.local
smtp port: 25
filter accounts: 
*
strPropertyForEmail: Pager
text messages provider name: txt.att.net
Use cvs: False
 
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] <<<<< Start notifier.
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] LDAP timeout = 60 seconds.
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] GetMaxPwdAge/Path: LDAP://pbp.local
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] GetMaxPwdAge/maxPwdAge: -51840000000000 number of items: 1
[TID: 1, Time: 10/12/2015 8:30:07 AM] #
[TID: 1, Time: 10/12/2015 8:30:07 AM] # This file defines a list of OUs to exclude from processing. To specify these OUs and subOUs, just type in their names each on a new line. You may also use wildcards.
[TID: 1, Time: 10/12/2015 8:30:07 AM] #
[TID: 1, Time: 10/12/2015 8:30:07 AM] # Example: *OU=C,OU=B,OU=A* - for A\B\C
[TID: 1, Time: 10/12/2015 8:30:07 AM] #
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Filter: (&(mail=*)(!(pwdLastSet=0))(sAMAccountType=805306368)(|(msds-psoapplied=*)(pwdLastSet=*)))
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Pwd Age: 60.00:00:00
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Exp Period Notify: {14} {14} {7} {1} 
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Pwd Age for sms: 60.00:00:00
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Exp Period Notify: {14} {14} {7} {3} 
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Filter by user option: False
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Filter by user: *
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Filter by OU option: False
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Filter by group option: False
pen.exe Information: 0 : [TID: 12, Time: 10/12/2015 8:30:07 AM] User added to adminslist: Christopher
pen.exe Information: 0 : [TID: 6, Time: 10/12/2015 8:30:07 AM] User added to adminslist: Christy
pen.exe Information: 0 : [TID: 9, Time: 10/12/2015 8:30:07 AM] User added to adminslist: Julie
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Obtaining number of users...
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:07 AM] Users count: 0
pen.exe Information: 0 : [TID: 1, Time: 10/12/2015 8:30:09 AM] End notifier. >>>>>
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:03 AM] Tracing started. OS version: Microsoft® Windows Server® 2008 Standard FE  Service Pack 2 OS Architecture: 64-bit, Machine: PBP01, Username: PBP\Administrator, Interactive: False, CPU count: 8, CLR version: 2.0.50727.4253, UTC: -4, DLST: False, Assembly File version: 3.3.247.0
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:03 AM] .NET Versions are accessible : CDF N/A; 2.0.50727.4016; 3.0.30729.4037; 3.5.30729.01; v4 N/A; v4.0 N/A
[TID: 1, Time: 10/13/2015 8:30:03 AM] Program started with following command line:
-profile=pbp%local [TID: 1, Time: 10/13/2015 8:30:06 AM] PENLib.CTaskInfo: 
Track expiring users: True
AdminReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\admin_report_template.txt
ManagerReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\manager_report_template.txt
AccountExpTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_expiring_account_template.txt
Profile: pbp.local
SendSms: False
UserReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template3.txt
UserSmsReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template3.txt
smtpUserFrom: no-reply@probenefits.com
useSsl: False
useSslImplicit: False
BFilterByAccountName: False
BFilterByGroup: False
BFilterByOU: False
BIgnoreExpiredUsers: False
BUseAlterFromAddress: False
StrAlterFrom: 
BIgnoreNextLogonChangePwdUsers: True
BIgnorePwdNeveExpUsers: True
BIgnoreUsersWithoutEmails: True
BisOU: False
BNotifyAdmins: True
BNotifyUser: True
BSmsSingleUsrExp: True
BSingleUsrExp : False
BSingleAccountExp : False
BTaskScgeduled: True
lstAdminAddresses:
kelly@probenefits.com
julie@probenefits.com
lstOU:
pbp.local/Users
lstGroups:
S-1-5-21-4034328518-1536366561-2184675141-513
works with fine grained: False
alter from: 
Domain name: pbp.local
ssl: False
implicit ssl: False
smtpUserName: 
smtp sever: pbp.local
smtp port: 25
filter accounts: 
*
strPropertyForEmail: Pager
text messages provider name: txt.att.net
Use cvs: False
 
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] <<<<< Start notifier.
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] LDAP timeout = 60 seconds.
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] GetMaxPwdAge/Path: LDAP://pbp.local
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] GetMaxPwdAge/maxPwdAge: -51840000000000 number of items: 1
[TID: 1, Time: 10/13/2015 8:30:06 AM] #
[TID: 1, Time: 10/13/2015 8:30:06 AM] # This file defines a list of OUs to exclude from processing. To specify these OUs and subOUs, just type in their names each on a new line. You may also use wildcards.
[TID: 1, Time: 10/13/2015 8:30:06 AM] #
[TID: 1, Time: 10/13/2015 8:30:06 AM] # Example: *OU=C,OU=B,OU=A* - for A\B\C
[TID: 1, Time: 10/13/2015 8:30:06 AM] #
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Filter: (&(mail=*)(!(pwdLastSet=0))(sAMAccountType=805306368)(|(msds-psoapplied=*)(pwdLastSet=*)))
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Pwd Age: 60.00:00:00
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Exp Period Notify: {14} {14} {7} {1} 
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Pwd Age for sms: 60.00:00:00
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Exp Period Notify: {14} {14} {7} {3} 
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Filter by user option: False
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Filter by user: *
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Filter by OU option: False
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Filter by group option: False
pen.exe Information: 0 : [TID: 6, Time: 10/13/2015 8:30:06 AM] User added to adminslist: Christy
pen.exe Information: 0 : [TID: 8, Time: 10/13/2015 8:30:06 AM] User added to adminslist: Julie
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Obtaining number of users...
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:06 AM] Users count: 0
pen.exe Information: 0 : [TID: 1, Time: 10/13/2015 8:30:07 AM] End notifier. >>>>>
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:03 AM] Tracing started. OS version: Microsoft® Windows Server® 2008 Standard FE  Service Pack 2 OS Architecture: 64-bit, Machine: PBP01, Username: PBP\administrator, Interactive: True, CPU count: 8, CLR version: 2.0.50727.4253, UTC: -4, DLST: False, Assembly File version: 3.3.247.0
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:03 AM] .NET Versions are accessible : CDF N/A; 2.0.50727.4016; 3.0.30729.4037; 3.5.30729.01; v4 N/A; v4.0 N/A
[TID: 1, Time: 10/14/2015 8:30:03 AM] Program started with following command line:
-profile=pbp%local [TID: 1, Time: 10/14/2015 8:30:06 AM] PENLib.CTaskInfo: 
Track expiring users: True
AdminReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\admin_report_template.txt
ManagerReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\manager_report_template.txt
AccountExpTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_expiring_account_template.txt
Profile: pbp.local
SendSms: False
UserReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template3.txt
UserSmsReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template3.txt
smtpUserFrom: no-reply@probenefits.com
useSsl: False
useSslImplicit: False
BFilterByAccountName: False
BFilterByGroup: False
BFilterByOU: False
BIgnoreExpiredUsers: False
BUseAlterFromAddress: False
StrAlterFrom: 
BIgnoreNextLogonChangePwdUsers: True
BIgnorePwdNeveExpUsers: True
BIgnoreUsersWithoutEmails: True
BisOU: False
BNotifyAdmins: True
BNotifyUser: True
BSmsSingleUsrExp: True
BSingleUsrExp : False
BSingleAccountExp : False
BTaskScgeduled: True
lstAdminAddresses:
kelly@probenefits.com
julie@probenefits.com
lstOU:
pbp.local/Users
lstGroups:
S-1-5-21-4034328518-1536366561-2184675141-513
works with fine grained: False
alter from: 
Domain name: pbp.local
ssl: False
implicit ssl: False
smtpUserName: 
smtp sever: pbp.local
smtp port: 25
filter accounts: 
*
strPropertyForEmail: Pager
text messages provider name: txt.att.net
Use cvs: False
 
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] <<<<< Start notifier.
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] LDAP timeout = 60 seconds.
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] GetMaxPwdAge/Path: LDAP://pbp.local
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] GetMaxPwdAge/maxPwdAge: -51840000000000 number of items: 1
[TID: 1, Time: 10/14/2015 8:30:06 AM] #
[TID: 1, Time: 10/14/2015 8:30:06 AM] # This file defines a list of OUs to exclude from processing. To specify these OUs and subOUs, just type in their names each on a new line. You may also use wildcards.
[TID: 1, Time: 10/14/2015 8:30:06 AM] #
[TID: 1, Time: 10/14/2015 8:30:06 AM] # Example: *OU=C,OU=B,OU=A* - for A\B\C
[TID: 1, Time: 10/14/2015 8:30:06 AM] #
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Filter: (&(mail=*)(!(pwdLastSet=0))(sAMAccountType=805306368)(|(msds-psoapplied=*)(pwdLastSet=*)))
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Pwd Age: 60.00:00:00
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Exp Period Notify: {14} {14} {7} {1} 
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Pwd Age for sms: 60.00:00:00
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Exp Period Notify: {14} {14} {7} {3} 
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Filter by user option: False
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Filter by user: *
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Filter by OU option: False
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Filter by group option: False
pen.exe Information: 0 : [TID: 11, Time: 10/14/2015 8:30:06 AM] User added to adminslist: Christy
pen.exe Information: 0 : [TID: 13, Time: 10/14/2015 8:30:06 AM] User added to adminslist: Julie
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Obtaining number of users...
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:06 AM] Users count: 0
pen.exe Information: 0 : [TID: 1, Time: 10/14/2015 8:30:08 AM] End notifier. >>>>>
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:03 AM] Tracing started. OS version: Microsoft® Windows Server® 2008 Standard FE  Service Pack 2 OS Architecture: 64-bit, Machine: PBP01, Username: PBP\Administrator, Interactive: False, CPU count: 8, CLR version: 2.0.50727.4253, UTC: -4, DLST: False, Assembly File version: 3.3.247.0
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:03 AM] .NET Versions are accessible : CDF N/A; 2.0.50727.4016; 3.0.30729.4037; 3.5.30729.01; v4 N/A; v4.0 N/A
[TID: 1, Time: 10/15/2015 8:30:03 AM] Program started with following command line:
-profile=pbp%local [TID: 1, Time: 10/15/2015 8:30:06 AM] PENLib.CTaskInfo: 
Track expiring users: True
AdminReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\admin_report_template.txt
ManagerReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\manager_report_template.txt
AccountExpTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_expiring_account_template.txt
Profile: pbp.local
SendSms: False
UserReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template3.txt
UserSmsReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template3.txt
smtpUserFrom: no-reply@probenefits.com
useSsl: False
useSslImplicit: False
BFilterByAccountName: False
BFilterByGroup: False
BFilterByOU: False
BIgnoreExpiredUsers: False
BUseAlterFromAddress: False
StrAlterFrom: 
BIgnoreNextLogonChangePwdUsers: True
BIgnorePwdNeveExpUsers: True
BIgnoreUsersWithoutEmails: True
BisOU: False
BNotifyAdmins: True
BNotifyUser: True
BSmsSingleUsrExp: True
BSingleUsrExp : False
BSingleAccountExp : False
BTaskScgeduled: True
lstAdminAddresses:
kelly@probenefits.com
julie@probenefits.com
lstOU:
pbp.local/Users
lstGroups:
S-1-5-21-4034328518-1536366561-2184675141-513
works with fine grained: False
alter from: 
Domain name: pbp.local
ssl: False
implicit ssl: False
smtpUserName: 
smtp sever: pbp.local
smtp port: 25
filter accounts: 
*
strPropertyForEmail: Pager
text messages provider name: txt.att.net
Use cvs: False
 
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] <<<<< Start notifier.
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] LDAP timeout = 60 seconds.
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] GetMaxPwdAge/Path: LDAP://pbp.local
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] GetMaxPwdAge/maxPwdAge: -51840000000000 number of items: 1
[TID: 1, Time: 10/15/2015 8:30:06 AM] #
[TID: 1, Time: 10/15/2015 8:30:06 AM] # This file defines a list of OUs to exclude from processing. To specify these OUs and subOUs, just type in their names each on a new line. You may also use wildcards.
[TID: 1, Time: 10/15/2015 8:30:06 AM] #
[TID: 1, Time: 10/15/2015 8:30:06 AM] # Example: *OU=C,OU=B,OU=A* - for A\B\C
[TID: 1, Time: 10/15/2015 8:30:06 AM] #
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Filter: (&(mail=*)(!(pwdLastSet=0))(sAMAccountType=805306368)(|(msds-psoapplied=*)(pwdLastSet=*)))
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Pwd Age: 60.00:00:00
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Exp Period Notify: {14} {14} {7} {1} 
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Pwd Age for sms: 60.00:00:00
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Exp Period Notify: {14} {14} {7} {3} 
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Filter by user option: False
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Filter by user: *
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Filter by OU option: False
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Filter by group option: False
pen.exe Information: 0 : [TID: 12, Time: 10/15/2015 8:30:06 AM] User added to adminslist: Christy
pen.exe Information: 0 : [TID: 12, Time: 10/15/2015 8:30:06 AM] User added to adminslist: Julie
pen.exe Information: 0 : [TID: 13, Time: 10/15/2015 8:30:06 AM] User was added: gary
nDayExpPeriodNotify: 14
pen.exe Information: 0 : [TID: 13, Time: 10/15/2015 8:30:06 AM] User added to adminslist: gary
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Obtaining number of users...
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Users count: 1
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:06 AM] Processing user gary with parent: CN=Users
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 8:30:08 AM] End notifier. >>>>>
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 11:51:57 AM] Tracing started. OS version: Microsoft® Windows Server® 2008 Standard FE  Service Pack 2 OS Architecture: 64-bit, Machine: PBP01, Username: PBP\kelly, Interactive: True, CPU count: 8, CLR version: 2.0.50727.4253, UTC: -4, DLST: False, Assembly File version: 3.3.247.0
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 11:51:57 AM] .NET Versions are accessible : CDF N/A; 2.0.50727.4016; 3.0.30729.4037; 3.5.30729.01; v4 N/A; v4.0 N/A
[TID: 1, Time: 10/15/2015 11:51:57 AM] Program started with following command line:
[TID: 1, Time: 10/15/2015 11:52:00 AM] PENLib.CTaskInfo: 
Track expiring users: True
AdminReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\admin_report_template.txt
ManagerReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\manager_report_template.txt
AccountExpTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_expiring_account_template.txt
Profile: pbp.local
SendSms: False
UserReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template3.txt
UserSmsReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template3.txt
smtpUserFrom: no-reply@probenefits.com
useSsl: False
useSslImplicit: False
BFilterByAccountName: False
BFilterByGroup: False
BFilterByOU: False
BIgnoreExpiredUsers: False
BUseAlterFromAddress: False
StrAlterFrom: 
BIgnoreNextLogonChangePwdUsers: True
BIgnorePwdNeveExpUsers: True
BIgnoreUsersWithoutEmails: True
BisOU: False
BNotifyAdmins: True
BNotifyUser: True
BSmsSingleUsrExp: True
BSingleUsrExp : False
BSingleAccountExp : False
BTaskScgeduled: True
lstAdminAddresses:
kelly@probenefits.com
julie@probenefits.com
lstOU:
pbp.local/Users
lstGroups:
S-1-5-21-4034328518-1536366561-2184675141-513
works with fine grained: False
alter from: 
Domain name: pbp.local
ssl: False
implicit ssl: False
smtpUserName: 
smtp sever: pbp.local
smtp port: 25
filter accounts: 
*
strPropertyForEmail: Pager
text messages provider name: txt.att.net
Use cvs: False
 
pen.exe Error: 0 : [TID: 1, Time: 10/15/2015 11:52:00 AM] no registry key [NotifyManagerOnlyAboutAccounts]
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 11:56:06 AM] Tracing started. OS version: Microsoft® Windows Server® 2008 Standard FE  Service Pack 2 OS Architecture: 64-bit, Machine: PBP01, Username: PBP\kelly, Interactive: True, CPU count: 8, CLR version: 2.0.50727.4253, UTC: -4, DLST: False, Assembly File version: 3.3.247.0
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 11:56:06 AM] .NET Versions are accessible : CDF N/A; 2.0.50727.4016; 3.0.30729.4037; 3.5.30729.01; v4 N/A; v4.0 N/A
[TID: 1, Time: 10/15/2015 11:56:06 AM] Program started with following command line:
[TID: 1, Time: 10/15/2015 11:56:06 AM] PENLib.CTaskInfo: 
Track expiring users: True
AdminReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\admin_report_template.txt
ManagerReportTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\manager_report_template.txt
AccountExpTemplate: C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_expiring_account_template.txt
Profile: pbp.local
SendSms: False
UserReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_report_template3.txt
UserSmsReportTemplates:
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template0.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template1.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template2.txt
C:\Program Files (x86)\Netwrix\Netwrix Password Expiration Notifier\Templates\pbp%local\user_smsreport_template3.txt
smtpUserFrom: no-reply@probenefits.com
useSsl: False
useSslImplicit: False
BFilterByAccountName: False
BFilterByGroup: False
BFilterByOU: False
BIgnoreExpiredUsers: False
BUseAlterFromAddress: False
StrAlterFrom: 
BIgnoreNextLogonChangePwdUsers: True
BIgnorePwdNeveExpUsers: True
BIgnoreUsersWithoutEmails: True
BisOU: False
BNotifyAdmins: True
BNotifyUser: True
BSmsSingleUsrExp: True
BSingleUsrExp : False
BSingleAccountExp : False
BTaskScgeduled: True
lstAdminAddresses:
kelly@probenefits.com
julie@probenefits.com
lstOU:
pbp.local/Users
lstGroups:
S-1-5-21-4034328518-1536366561-2184675141-513
works with fine grained: False
alter from: 
Domain name: pbp.local
ssl: False
implicit ssl: False
smtpUserName: 
smtp sever: pbp.local
smtp port: 25
filter accounts: 
*
strPropertyForEmail: Pager
text messages provider name: txt.att.net
Use cvs: False
 
pen.exe Error: 0 : [TID: 1, Time: 10/15/2015 11:56:06 AM] no registry key [NotifyManagerOnlyAboutAccounts]
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 12:02:46 PM] LDAP timeout = 60 seconds.
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 12:02:51 PM] LDAP timeout = 60 seconds.
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 12:02:51 PM] GetMaxPwdAge/Path: LDAP://pbp.local
pen.exe Information: 0 : [TID: 1, Time: 10/15/2015 12:02:51 PM] GetMaxPwdAge/maxPwdAge: -51840000000000 number of items: 1
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] GetMaxPwdAge/Path: LDAP://pbp.local
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] GetMaxPwdAge/maxPwdAge: -51840000000000 number of items: 1
[TID: 9, Time: 10/15/2015 12:03:01 PM] #
[TID: 9, Time: 10/15/2015 12:03:01 PM] # This file defines a list of OUs to exclude from processing. To specify these OUs and subOUs, just type in their names each on a new line. You may also use wildcards.
[TID: 9, Time: 10/15/2015 12:03:01 PM] #
[TID: 9, Time: 10/15/2015 12:03:01 PM] # Example: *OU=C,OU=B,OU=A* - for A\B\C
[TID: 9, Time: 10/15/2015 12:03:01 PM] #
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Filter: (&(mail=*)(!(pwdLastSet=0))(sAMAccountType=805306368)(|(msds-psoapplied=*)(pwdLastSet=*)))
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Pwd Age: 60.00:00:00
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Exp Period Notify: {14} {14} {7} {1} 
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Pwd Age for sms: 60.00:00:00
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Exp Period Notify: {14} {14} {7} {3} 
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Filter by user option: False
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Filter by user: *
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Filter by OU option: False
pen.exe Information: 0 : [TID: 9, Time: 10/15/2015 12:03:01 PM] Filter by group option: False
pen.exe Information: 0 : [TID: 14, Time: 10/15/2015 12:03:01 PM] User added to adminslist: jamie
pen.exe Information: 0 : [TID: 15, Time: 10/15/2015 12:03:01 PM] User added to adminslist: gary
pen.exe Information: 0 : [TID: 13, Time: 10/15/2015 12:03:01 PM] User added to adminslist: Christy

Attached Files



#2 jeffb

jeffb

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Posted 16 October 2015 - 01:53 PM

pbkelly,

 

Unfortunately the tracing logs do not show when an email is sent however if there is an SMTP error then it will show.  If the user has a password expiring in 14, 7 or 1 day according to your settings then an email is being sent.  We get these types of cases for the paid product all of the time and it is always 1) the end user told the admin that they didn't get an email but they either didn't see it or it was sent to their spam or 2) settings were misunderstood which i don't believe is the case here.  Usually there is some confusion with account expiration vs. password expiration in regards to #2.

 

-Jeff



#3 pbkelly

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Posted 16 October 2015 - 02:29 PM

Well, I just had a big "Aha!" moment, and I think I've figured it out.

 

I had the scheduled task set to only run M,T,W,H,F but not Sat and Sun for some reason. Thus, if someone's password was set to expire 14,7, or 1 day from a Sat or Sun, no email would be sent. Duh!!!

 

Thanks! 






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