4 replies to this topic

[sortiz]

When I reply to the Account Locked Out email with the UNLOCK:passcode, the account never gets unlocked. Am I missing something with the setting option? The install was straight forward as well as setting up the passcode.

 

Thx

[dsmirnov]

sortiz,

 

Most likely there are some issues accessing mailbox. Maybe cannot find the server, or authentication fails, or something else.

 

You can check the log file, it is \Tracing\ALEService.log in the product install directory.

 

Look for all messages of the REMOTE CONTROL category, will look like this:

 

ALEService.exe Information: 0 : [TID: 21, Time: %timestamp%] REMOTE CONTROL: FindFirstValidURL server 

or 

ALEService.exe Warning: 0 : [TID: 21, Time: %timestamp%] REMOTE CONTROL: System.NullReferenceException:

[sortiz]

I did not see the errors you pointed out but this:

 

REMOTE CONTROL: System.Web.Services.Protocols.SoapException: The account does not have permission to impersonate the requested user.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at ESB2010.ExchangeServiceBinding.FindFolder(FindFolderType FindFolder1)
   at ALService.RemoteControl.Listeners.MSExchange.ExchSoap10MailBox.get_Folders()
   at ALService.RemoteControl.Listeners.ExchangeServerListener.GetMessages(RemoteControlSettings settings)
   at ALService.RemoteControl.Listeners.DefaultMessageListener`1.OnDoWork(DoWorkEventArgs e)
ALEService.exe Information: 0 : [TID: 339, Time: 6/17/2015 3:22:34 PM] REMOTE CONTROL: Listener will be restarted after 00:01:00 minutes

[dsmirnov]

sortiz,

 

the error means the account cannot authenticate to the mailbox.

Double check its permissions, the service account must be the owner of the mailbox and have full permissions of course.

[NeverAgain]

Did you ever get it to work? Would you mind sharing your fix?

Thanks-