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"Unknown expire period"


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#1 hliu

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Posted 20 July 2011 - 10:31 PM

Hello,

The pen.log indicates that certain users are not getting the password expiration warning email:

pen.exe Information: 0 : [TID: 1, Time: 4/3/2011 3:00:15 AM] Failed send mail to user xyz - unknown expire period

What does unknown expire period mean? Other users are getting the email notices with no issues.

Thank you.

#2 Brian Stern

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Posted 01 August 2011 - 06:47 PM

Hello,

The pen.log indicates that certain users are not getting the password expiration warning email:

pen.exe Information: 0 : [TID: 1, Time: 4/3/2011 3:00:15 AM] Failed send mail to user xyz - unknown expire period

What does unknown expire period mean? Other users are getting the email notices with no issues.

Thank you.


Dear Hliu,

Thank you for your Forum post.

When you have a chance, please send me the entire contents of the Tracing folder located in the Netwrix Password Expiration Notifier installation directory (%systemdrive%\Program Files\NetWrix\Password Expiration Notifier Full Version (%systemdrive%\Program Files (x86)\ NetWrix\Password Expiration Notifier Full Version – for a 64 bit operating system)). Our developers are going to need these files in order to begin an investigation into this issue.

Please zip/archive the files and upload them with the following link:

http://www.netwrix.com/upload

Please reference Forum Post # 1574 in the subject line. I will be notified when they are successfully uploaded. I await your reply.

Sincerely,
Brian Stern

#3 Brian Stern

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Posted 14 November 2011 - 04:24 PM

Dear Hliu,

Thank you for your Forum post.

When you have a chance, please send me the entire contents of the Tracing folder located in the Netwrix Password Expiration Notifier installation directory (%systemdrive%\Program Files\NetWrix\Password Expiration Notifier Full Version (%systemdrive%\Program Files (x86)\ NetWrix\Password Expiration Notifier Full Version – for a 64 bit operating system)). Our developers are going to need these files in order to begin an investigation into this issue.

Please zip/archive the files and upload them with the following link:

http://www.netwrix.com/upload

Please reference Forum Post # 1574 in the subject line. I will be notified when they are successfully uploaded. I await your reply.

Sincerely,
Brian Stern



Dear Hilu,


I am terribly sorry for my delayed response.

Please use the following link to download and install the latest version of the Password Expiration Notifier software:

http://www.netwrix.c...nfull_setup.msi

You can install this version directly over your currently installed version.

Try to reproduce this issue. Does it persist?

I await your reply.

Sincerely,
Brian Stern
Technical Support Engineer

#4 hliu

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Posted 01 December 2011 - 10:10 PM

Dear Hilu,


I am terribly sorry for my delayed response.

Please use the following link to download and install the latest version of the Password Expiration Notifier software:

http://www.netwrix.c...nfull_setup.msi

You can install this version directly over your currently installed version.

Try to reproduce this issue. Does it persist?

I await your reply.

Sincerely,
Brian Stern
Technical Support Engineer


Hello,
It seems this has resolved the issue.

Thank you!
-Howard




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